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Troubleshooting iLO problems on DL380 server

Posted on January 13, 2010 10:07 PM

I had been troubleshooting a DL380 server and replaced bad memory.  I had the server powered off and connected to it using iLO.  I used iLO to send power signal to the server so that I could watch it boot up.  For some reason right after I powered on the server, I lost connectivity to iLO and the blue UID light on the server remained on.

Once Windows came up, I checked the HP System Management software, and it did not list an iLO management processor like the other servers did.  I figured that iLO was hung, so I shutdown the server.  Still no response from iLO, so I checked BIOS with a physical monitor and keyboard.  Upon boot, it did not show the message to press a function key to configure iLO.

In order to reset iLO, I had to completely unplug both power supplies from the back of the server.  After powering the system on again, I then saw the option to configure iLO.  I saw that it had an IP address but I still could not connect.  The blue UID light was off though.  After the system came back up, I had to reset the iLO interface through the HP System Management software before it would work again correctly.

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Comments

Comment by Toumani

January 12, 2011 9:05 AM

Found this problem out back in August, I currently have a support call in with HP and they soon should be releasing a new firmware pack sometime this month for me to test before it is released. Should be middle of February before this is finally resolved.

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