Adding a Public Folder to Your Favorite Folders in Outlook

Posted on October 26, 2007 8:56 AM

The other week I encountered a user who wanted a specific Public Folder to display in his "Favorite Folders" windows in the [MAIL] view in Outlook (the one directly above all of the "Mail Folders"). He said he added it previously but now it wasnt updating. I asked him how he created it, and he said "I went to the public folder in the [Folder List] view, copied it, then pasted it into the "Favorite Folders" list in the [Mail] view." So that explained why it wasnt updating (b/c it was a static copy of a public folder). 

To remedy this, I deleted his copied Public Folder, browsed to the public folder in the [Folder List] view, right clicked on the public folder and selected "Add to Favorites". I changed back to [Mail] view and looked at the "Favorite Folders" but it wasnt there. I switched back to [Folder List] view and navigated to [Public Folders >> Favorites] and there it was. I right clicked on the "Favorite" that I had just created and selected the "Add to Favorite Folders"  view, then it was added to the "Favorite Folders" window in the [MAIL] view. 

So in short, "Favorites" and "Favorite Folders" DO NOT mean the same thing. To add a public folder to your "Favorite Folders" view in the [Mail] view in Outlook:

  1. Navigate to the [Folder List] view in Outlook.
  2. Navigate to any public folder, right click, then select "Add to Favorites".
  3. Still in the [Folder List] view, go to [-] Public Folders >> Favorites >> XYZFavorite. Right click on the "Favorite" that you just created, select "Add to Favorite Folders".
  4. Your public folder will now appear in the "Favorite Folders" pane in the [Mail] view of Outlook.


Related Posts


Comment by Alex Pape

September 21, 2008 2:29 AM

Had a few clients and myself who really wanted to know about this! First and only post I could find on the 'net. Thank you!

Comment by Harold Guthrie

September 29, 2008 6:42 AM

Perfect! This had been really bugging me and I was about to give up until I found your post that solved it. Thank you!!!

Comment by Ivo

October 21, 2008 1:38 AM

Thanks mate, exactly what I was looking for!

Comment by Alice

January 16, 2009 7:26 PM

I "never" add comments to a post, but I have searched high and low. as the Email Administrator and default Outlook Guru, to find out how to add Public Folders to Favorite Folders, not just Favorites,. As others said, this is the ONLY information that I found as well. Thank you so much for posting it.


April 2, 2009 12:18 PM

Same as Alice - never comment but sorted the problem here so Thanks

Comment by isogulaleb

June 22, 2009 4:13 AM

Any way to show favorite folders in Folder View?

Comment by mike

August 11, 2009 3:13 PM

doesn't seem to work for a Public Folder "Calendar"... right-clicking in the public folder favourites doesn't give me the 'add to favourite folders' option. maybe it's only available for mail folders..

Comment by Mark Pack

September 1, 2009 8:43 AM

Thank you, thank you, thank you. (And my question to Microsoft's Outlook programmers: why, why, why?)

Comment by Jazz

December 3, 2009 3:38 PM


Check your permissions..

Comment by Ed

December 9, 2009 4:39 AM

Doesn't work for a contacts folder or calendar?

Comment by Tim

December 15, 2009 4:08 AM

I've been looking at a query for someone regarding this; however, the user wants the operation created as a vba script as they have a public folder which they'd like all new users to automatically have in the favorites. there is a line called AddToPFFavorites but that only adds the first stage but thank you for posting this as its put a bit of light on the situation as I was beginning to think it wasn't possible even to manually do it

Comment by Timothy Kelley

May 3, 2010 3:55 PM

This helped very much however it does not populate any of the items in the folder just the folder itself. I am trying to publish a records managment address list that is in my public folders to my favorites. When i do what you described. It lets my add the folder that the adress list is in but not the address list itself... any ideas?

Comment by bledi

May 7, 2010 11:58 AM

As Mike pointed out, this does not seem to work for public folder. I have full rights (owner) to the public calendar, I can Add to favorites, but then when I go under "public folder favorites" and right-click I have no option to "Add to Favorite Folders".
Anyone else has this issue?

Comment by Justin Luth

June 8, 2010 10:52 AM

Mike and Bledi. You are right - you can't mark a CALENDAR public folder favourite as a "favourite folder". However, by marking the public folder calendar as a favourite, it automatically adds it to "other folders" in the calendar section.

I don't like it either. A bit of consistency would be nice.

Comment by Ravianand

August 19, 2010 9:33 PM

Actually in Outlook 2003,when i click Add to Favourites on any public folder in Folder List View,it does not copy the subfolders only the folder which i clicked is copied.Any idea?

Comment by Theresa

November 30, 2010 3:41 PM

Ravianand - when you add a public folder to Favorites, you have to expand the option and check off a checkbox to bring the subfolders along with it. But BEWARE. You do NOT want to add a public folder to favorites along with an entire public folder directory tree!! It will slow down the opening of outlook and outlook memory to a major crawl (especially if you use the cache feature as it becomes part of OST). My team tells customers to only add the main public folders they deal with.

Comment by Paul

December 8, 2010 8:29 AM

Theresa - I have added a public folder along with its subfolders to the "Public Folders" Favorites by expanding and checking the relevant checkbox as you have described but when I take the next step to add the "Public Folders" Favorite to the "Favorite Folders" under Mail the Favorite Folder that I have added doesn't contain any subfolders! How confusing does that sound! Any ideas?

Comment by Marshall

February 23, 2011 9:31 PM

Well thanks for this post. We were having the same problem here and now you've helped me fix it.

Comment by Nematullah

February 23, 2011 9:32 PM

that was very good help. best wishes.

Comment by Corinna

May 9, 2011 3:47 AM


Our work laptops have just been upgraded to Office 2010 and I now can't see how to get to my folder list in Outlook. I used to just go to 'Go' then 'Folder List'.

Any help would be appreciated!


Comment by Mike

June 23, 2011 10:50 AM

Corrina, an additional couple of steps to make this work in Outlook 2010:

1. Add the "Show in Favorites" button to your Quick Access Toolbar at the top of your Outlook by expanding the menu next to it, choosing Customize, and finding the "Show in Favorites" item under All commands

2. Switch to Folder View and click to open your Public Folder in your main Outlook window

3. Switch to Mail View but do not click any folders. You should see that your "Show in Favorites" button turns from grey to colored. Click it and it will add the public folder to your Favorites list.

Comment by Tom

October 24, 2011 6:29 PM

This works on my machine, but doesn't for a user of mine. Any ideas why? I tried running a few switches to clean profile or folders, but no luck Frown

Comment by Sainyam

October 31, 2011 11:25 PM


I need to add public folder calender to Mail Favorite folder via a login script or any group policy.
can you help me in this?

All workstations have Outlook 2010 client.

- Sainyam

Comment by Laz

December 12, 2011 8:31 AM

Many thanks for this!

Comment by ma

May 30, 2012 2:42 AM

Thank you. Exactly what i was looking for.

Comment by James

January 31, 2013 5:22 PM

To those who want to add calendars , contacts etc. to their "Favorites" panel, I suggest that this cannot be done. It's not about the nature of Public Folders, it's about the nature of the "Favorites" panel. The "Favorites" panel is exclusive to the "Mail" window, and I think that's because it is only intended to display mail/posting type folders. Try getting a non-mail folder that's contained within the Mailbox to display in the "Favorites" panel, and you'll find that isn't possible either.

Similarly, the "Favorites" panel is meant only to display single folders, not trees. Add a folder which has sub-folders to the "Favorites" panel and only the root folder is added. Again, that's the same whether the folder you're adding lives in the Public Folders or the Mailbox.

Comment by Kathleen

April 11, 2013 6:29 PM

For some reason, when I first set up favourites on this new computer now running MS Office 2007, I was able to add a calendar from public folders to the favourites pane in mail view. I have recently added another calender to the public folders favourite list and when I right click to add it to favourites in mail view, I am now having the same problem as other users where this option is no longer in the right click menu. Weird that it worked before but not now so I know it is possible, just cannot remember what I did the first time. Does anyone have any ideas?

Comment by Helen

April 12, 2013 3:35 AM

That's been driving me bonkers. Thank you for this neat and easy solution.

Comment by Anon

December 8, 2014 12:47 PM

Several years and versions of MS Outlook later...this still works! Smile

Comment by Alex Pape

May 5, 2015 2:56 AM

A couple of years after *I made the first comment here* I'm back after searching the same thing. This confirms for me that Google is now my main source of memory. LMAO

Look how many people commented after me. This has become a very popular article.

Add Comment

[b][/b] - [i][/i] - [u][/u]- [quote][/quote]