"Access Denied" Error When Opening Some PDF Documents After Installing Adobe Reader 10

Posted on January 3, 2011 9:43 PM

Adobe Reader 10.0 is installed in a protected mode. One of the features of the secure mode is:

  • Cannot open PDF files whose source is DFS or NFS: PDF files in shared locations on a distributed  or networked file system (DFS/NFS) cannot be opened. Attempting to open such a file results in an error opening this document. Access denied."

The solution is to disable protected mode by completing the following steps:

  1. Within Adobe Reader, go to Edit > Preferences > General and deselect Enable Protected Mode at startup.
  2. Restart Reader.

For more information, refer to the following Adobe KB article: http://kb2.adobe.com/cps/860/cpsid_86063.html

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Comments

Comment by Admin Dude

January 10, 2011 12:52 PM

Thanks for this tip. I figured this had to be a software configuration issue. I just couldn't put my finger on what setting I needed to activate or deactivate.

I just updated a client on the domain with reader 10 and just like that they couldn't access any .pdfs that were shared over the domain. I was just about to completely remove adobe reader 10 and find an older version to install on the computer before reading this.

Worked like a charm.

Comment by Evan Kean

July 6, 2011 7:53 PM

I had the same problem with Adobe Reader X (ver 10) I didn't know what the heck was going on. Finally, i uninstalled it and installed an older version (ver 8) and it worked great.

Comment by mitesh

July 18, 2011 1:22 AM

this is fine per user but found this helped better
http://forums.adobe.com/thread/796548

Comment by laur

August 3, 2011 3:59 AM

Thanks - solved my problem.
Laur

Comment by Monk

March 7, 2012 12:55 PM

I frequently had the same issue when opening files saved in other user's Documents folder, even when logged in as the Administrator.

Comment by jogesh

March 8, 2013 4:20 AM

I frequently had the same issue when opening files saved in other user's Documents folder, even when logged in as the Administrator.
one thing more in thumbnail view showing the first page image and in properties showing its space status. but unable to open it .

pls suggest i have so many old data which i can't collect any more
jogesh

Comment by Philip Stratford

June 24, 2013 4:11 AM

Did it not occur to anyone at Adobe to give a slightly more helpful error message than "Access denied"?

Comment by John Beale

July 5, 2013 5:54 PM

Getting the same error on Nuance PDF Converter.

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