What Our Clients Say About Our Online Red Flag Tool
Report cards are our way of gauging whether our customers are pleased with both the services and value they received. Below are our average grades compiled from all completed Online Identity Theft Prevention Red Flag Tool report cards, as of August 25, 2008:
| Area |
Grade |
| CoNetrix Personnel |
|
| Attitude |
99.7 |
| Technical Expertise |
100 |
| Banking Industry Knowledge |
99.7 |
| Communication Skills |
99.7 |
| Products and Services |
| Meeting Your Expectations |
98.4 |
| Document Organization and Ease of Understanding |
96.8 |
| Red Flag Online Tool |
| Ease of Use |
99.7 |
| Functionality |
98.8 |
| Program Development Module |
98.4 |
| Training Module |
97.8 |
| Overall Grade |
99.1 |
| Would you recommend CoNetrix |
100 |
Grade Scale:
A - Excellent (A+ = 100, A = 95, A- = 90)
B - Good (B+ = 89, B = 85, B- = 80)
C - Average (C+ = 79, C = 75, C- = 70)
D - Needs significant improvement (D= 60)
F - Failing (F= 50)
Customer Comments:
"As a community bank Compliance Officer, I feel requesting the purchase of the CoNetrix Red Flag program to be the best investment I have made for my bank this year. It truly stream-lined an otherwise very time consuming project."
— $340M Bank in TX
"The CoNetrix Red Flag solution has been a live-saver for us. The application logic and foundation has provided us with a fully functional risk assessment and Identity Theft program to meet the regulatory requirements and deadline. The support staff have been outstanding in implementing suggested changes to make the application even more user-friendly and effective. The customization features that the application provides has allowed us to input and save bank specific controls and procedures to make the ID theft program "ours" and more meaningful. Great product!!"
— $260M Bank in MD
"I have been very happy with the Red Flag module we received. Any questions or problems that I had have been resolved quickly. It has made our task of setting up a Red Flag Program much quicker and easy to do."
— $120M Savings Association in SC
"I just wanted to let you know that I love the program! It is one of the easiest tools I’ve ever used. It is such a time saver and the presentation is very professional. I would love to hear about any additional products you have that might assist our institution in the compliance department."
— $50M Bank in WV
"Everyone has been so helpful and pleasant to work with. I've gotten immediate responses to questions and received emails with step by step instructions for ease in accessing functions in the program. The program has been very easy to work with."
— $320M Bank in TX
"I have been very pleased with this product. It has made short work of compliance with the regulation. Your staff, especially Brady Cook, has been very helpful and very quick to respond to any questions or issues. We are very happy about our decision to purchase this product. Thank you."
— $340M Savings Association in AZ
"The program is very easy to use."
— $790M Bank in LA
"This was a great experience for us."
— $90M Bank in TX
"I like the CoNetrix ID Theft Application. The person who helped me on the phone today was very nice!"
— $340M Bank in TX
"Fantastic, thoroughly designed, software tools and support (by humans) to match!"
— Company in PA
"You do a wonderful job of matching high level technical and compliance expertise with outstanding customer service."
— State Senator