I purchased a new iPhone, but when I tried to sync my old iPhone to my new iPhone it kept crashing my system (laptop would shut down – not blue screen, just turn off). The event logs showed nothing… Below is what I tried:
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Reinstalled iTunes
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Changed USB ports I was plugged into
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Changed cables I used to connect my iPhone to my laptop
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Restored iPhone to factory default
Then I started synching only pieces at a time and found that it only crashed my laptop when I tried to sync photos…
Not sure exactly which photo or why the sync of photos caused the crash – I have tried only synching a few photos and did not have a problem, but I have not synced all photos since.